The Top 100 Outsourcing Cities in 2013

June 15, 2013 by Archian 2 Comments

The Top 100 Outsourcing Cities in 2013 by Tholons

Growing IT Hub for Outsourcing in South East Asia

Read the Summery: Top 100 Outsourcing Cities 2013

The Full Report of Top 100 Outsourcing Cities for 2013 

The Tholons Report for Top 100 Outsourcing Destinations for 2013 has come out last January. I was wondering why I haven’t heard about Bacolod City – it is confirmed the it didn’t make the list in 2011 and 2012.  The Tholons Report reflects the changes in the global competition for outsourcing.

The Big Three

The report shows a significant change in 3 major regions: Southeast Asia, South America and Eastern Europe. The improving outsourcing output of Southeast Asia is continuing to attract large service providers to set up in the Region which results in the increase of service in Southeast Asian Countries. Eastern Europe and South America is also catching up in IT Development for its major cities.

These 3 regions continue their aggressive development which is the result of Government Support and developments in the past years. These regions reflect the strong commitment of IT-BPO stakeholders in these regions.

Other regions have been affected by recent political and social upheavals which has greatly impacted the attractiveness of working in these countries. Most notable is the Middle East and North Africa.

Philippines, Malaysia Indonesia

The Philippines, Malaysia and Indonesia are the most promising Southeast Asian destinations in 2012. In 2012, the Philippines  a sizeable increse in new investments from large and mid-sized foreign provides fuled the IT-BPO industry. In 2013, it continued to increase, opening new offices all over the Country.

Outsourcing – Call Center Work Stations

This marginal increase has also been noticed in other Eastern European destinations, as the region embarks on collective marketing and promotions actions through the CEEOA. Prague, Czech Republic climbed by three places to 17th place, further advancing in the Top 10 Emerging Cities. Brno also increased to the 30th place this year. Sofia, Bulgaria cuts into the 50th place in the List.

South America was also another important region in 2012’s global outsourcing landscape. The region continued to implement more deliberate marketing and promotions activities to encourage more IT-BPO investments in the region. South America’s growing, although often overly dynamic regional economy continues to be a target for established service providers in the region. As seen in the movements in the biggest movers, divergences depict the movements in the rankings of South American outsourcing destinations.

South American Cities

Colombia is becoming  a destination in South America for IT- BPO services, with Bogota (49th) and Medellin (53rd) moving higher in the rankings. Colombia is also collaborating with large Western providers in setting up operations in the country.

Uruguay’s Montevideo, Argentina and Brazil has also moved up in the city rankings. This is due to a maturing ITO sector and American providers in the country.

Here is the list of the Top Outsourcing Cities in 2013

Rank2013	Movement from Last Year	City	Country	Region
1	–	Bangalore	India	South Asia
2	–	Mumbai	India	South Asia
3	+1	Manila (NCR)	Philippines	Southeast Asia
4	1	Delhi (NCR)	India	South Asia
5	–	Chennai	India	South Asia
6	–	Hyderabad	India	South Asia
7	–	Pune	India	South Asia
8	+1	Cebu City	Philippines	Southeast Asia
9	1	Dublin	Ireland	Western Europe
10	+1	Kraków	Poland	Eastern Europe
11	1	Shanghai	China	East Asia
12	–	Beijing	China	East Asia
13	+5	San José	Costa Rica	Central America
14	+2	Shenzhen	China	East Asia
15	1	Dalian	China	East Asia
16	+1	Ho Chi Minh City	Vietnam	Southeast Asia
17	+3	Prague	Czech Republic	Eastern Europe
18	5	São Paulo	Brazil	South America
19	+9	Kuala Lumpur	Malaysia	Southeast Asia
20	1	Colombo	Sri Lanka	South Asia
21	+1	Santiago	Chile	South America
22	+4	Johannesburg	South Africa	Middle East and Africa
23	2	Hanoi	Vietnam	Southeast Asia
24	9	Buenos Aires	Argentina	South America
25	1	Chandigarh	India	South Asia
26	1	Kolkata	India	South Asia
27	4	Curitiba	Brazil	South America
28	1	Budapest	Hungary	Eastern Europe
29	–	Coimbatore	India	South Asia
30	+1	Brno	Czech Republic	Eastern Europe
31	+4	Singapore	Singapore	Southeast Asia
32	+1	St. Petersburg	Russia	Eastern Europe
33	1	Toronto	Canada	North America
34	+2	Chengdu	China	East Asia
35	1	Guangzhou (Canton)	China	East Asia
36	+2	Warsaw	Poland	Eastern Europe
37	+6	Montevideo	Uruguay	South America
38	8	Rio de Janeiro	Brazil	South America
39	2	Jaipur	India	South Asia
40	1	Mexico City	Mexico	North America
41	1	Belfast	U.K.	Western Europe
42	1	Monterrey	Mexico	North America
43	1	Brasília	Brazil	South America
44	–	Bucharest	Romania	Eastern Europe
45	+3	Accra	Ghana	Middle East and Africa
46	1	Tianjin	China	East Asia
47	+3	Bratislava	Slovakia	Eastern Europe
48	1	Guadalajara	Mexico	North America
49	+6	Bogotá	Colombia	South America
50	+1	Sofia	Bulgaria	Eastern Europe
51	+1	Tallinn	Estonia	Eastern Europe
52	+2	Ljubljana	Slovenia	Eastern Europe
53	+7	Medellin	Colombia	South America
54	1	Bhubaneswar	India	South Asia
55	+1	Kyiv	Ukraine	Eastern Europe
56	10	Moscow	Russia	Eastern Europe
57	–	Casablanca(Dar-el-Beida)	Morocco	Middle East and Africa
58	9	Cairo	Egypt	Middle East and Africa
59	–	San Juan	Puerto Rico	North America
60	2	Halifax	Canada	North America
61	+1	Jakarta	Indonesia	Southeast Asia
62	+3	Nizhniy Novgorod	Russia	Eastern Europe
63	+1	Lima	Peru	South America
64	3	Cork	Ireland	Western Europe
65	2	Glasgow City	U.K.	Western Europe
66	–	Thiruvananthapuram	India	South Asia
67	–	Xi’an	China	East Asia
68	+3	Cape Town	South Africa	Middle East and Africa
69	1	Ahmedabad	India	South Asia
70	1	Davao City	Philippines	Southeast Asia
71	+1	Córdoba	Argentina	South America
72	+2	San Antonio, Texas	U.S.A.	North America
73	+4	Penang	Malaysia	Southeast Asia
74	4	Istanbul	Turkey	Middle East and Africa
75	+3	Wroclaw	Poland	Eastern Europe
76	–	Taipei	Taiwan	East Asia
77	4	Alexandria	Egypt	Middle East and Africa
78	3	Recife	Brazil	South America
79	+1	Birmingham, Alabama	U.S.A.	North America
80	+5	Bucaramanga	Colombia	South America
81	–	St. Louis, Missouri	U.S.A.	North America
82	3	Leeds(Yorkshire & Humber)	U.K.	Western Europe
83	+4	Bangkok	Thailand	Southeast Asia
84	+2	Santa Rosa, Laguna(or Metro Laguna)	Philippines	Southeast Asia
85	3	Valparaíso	Chile	South America
86	3	Seoul	South Korea	East Asia
87	3	Perth	Australia	Australian
88	+1	Port Louis	Mauritius	Middle East and Africa
89	+2	Lviv	Ukraine	Eastern Europe
90	2	Asunción	Paraguay	South America
91	1	Campinas	Brazil	South America
92	1	Novosibirsk	Russia	Eastern Europe
93	1	Iloilo City	Philippines	Southeast Asia
94	–	Bacolod City	Philippines	Southeast Asia
95	–	Managua	Nicaragua	Central America
96	–	Guatemala City	Guatemala	Central America
97	–	Nairobi	Kenya	Middle East and Africa
98	–	Cali	Colombia	South America
99	–	Baguio City	Philippines	Southeast Asia
100	–	Zagreb	Croatia	Eastern Europe

Other South American Cities also dropped in the List. Among them are the cities São Paulo and Rio de Janeiro in Brazil due to labor problems and ancillary costs. Buenos Aires in Argentina has also shown a decrease in the rankings.

Moscow City in Russia has also fallen in the list due to the high costs in setting up in the country.

This year, the Philippine Cities have held their place in the rankings – Manila and Cebu while Bacolod City and Iloilo City in Western Visayas and Baguio City in the Cordillera Region joined the list. With 8,000 FTEs, Bacolod City is already home to BPO companies  such  as  Convergys,  Teletech,  Teleperformance,  Transcom, and Pan Asiatic Solutions. Meanwhile, Baguio City has established service providers such as IHG, Aegis, and Sitel (already has three sites in the City).

Top Call Center Outsourcing Companies in the Philippines

Report by Tholons.

Tholons is a leading full-service Strategic Advisory firm for Global Outsourcing and Investments.

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