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The Top 100 Outsourcing Cities in 2013

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The Top 100 Outsourcing Cities in 2013 by Tholons

IT Hub for Outsourcing in Bacolod City

Growing IT Hub for Outsourcing in South East Asia

Read the Summery: Top 100 Outsourcing Cities 2013

The Full Report of Top 100 Outsourcing Cities for 2013 

The Tholons Report for Top 100 Outsourcing Destinations for 2013 has come out last January. I was wondering why I haven’t heard about Bacolod City – it is confirmed the it didn’t make the list in 2011 and 2012.  The Tholons Report reflects the changes in the global competition for outsourcing.

The Big Three

The report shows a significant change in 3 major regions: Southeast Asia, South America and Eastern Europe. The improving outsourcing output of Southeast Asia is continuing to attract large service providers to set up in the Region which results in the increase of service in Southeast Asian Countries. Eastern Europe and South America is also catching up in IT Development for its major cities.

These 3 regions continue their aggressive development which is the result of Government Support and developments in the past years. These regions reflect the strong commitment of IT-BPO stakeholders in these regions.

Other regions have been affected by recent political and social upheavals which has greatly impacted the attractiveness of working in these countries. Most notable is the Middle East and North Africa.

Philippines, Malaysia Indonesia

The Philippines, Malaysia and Indonesia are the most promising Southeast Asian destinations in 2012. In 2012, the Philippines  a sizeable increse in new investments from large and mid-sized foreign provides fuled the IT-BPO industry. In 2013, it continued to increase, opening new offices all over the Country.

Outsourcing - Call Center Work Stations

Outsourcing – Call Center Work Stations

This marginal increase has also been noticed in other Eastern European destinations, as the region embarks on collective marketing and promotions actions through the CEEOA. Prague, Czech Republic climbed by three places to 17th place, further advancing in the Top 10 Emerging Cities. Brno also increased to the 30th place this year. Sofia, Bulgaria cuts into the 50th place in the List.

South America was also another important region in 2012’s global outsourcing landscape. The region continued to implement more deliberate marketing and promotions activities to encourage more IT-BPO investments in the region. South America’s growing, although often overly dynamic regional economy continues to be a target for established service providers in the region. As seen in the movements in the biggest movers, divergences depict the movements in the rankings of South American outsourcing destinations.

South American Cities

Colombia is becoming  a destination in South America for IT- BPO services, with Bogota (49th) and Medellin (53rd) moving higher in the rankings. Colombia is also collaborating with large Western providers in setting up operations in the country.

Uruguay’s Montevideo, Argentina and Brazil has also moved up in the city rankings. This is due to a maturing ITO sector and American providers in the country.

Here is the list of the Top Outsourcing Cities in 2013

Rank2013 Movement from
Last Year
City Country Region
1 Bangalore India South Asia
2 Mumbai India South Asia
3 +1 Manila (NCR) Philippines Southeast
Asia
4 1 Delhi (NCR) India South Asia
5 Chennai India South Asia
6 Hyderabad India South Asia
7 Pune India South Asia
8 +1 Cebu City Philippines Southeast
Asia
9 1 Dublin Ireland Western
Europe
10 +1 Kraków Poland Eastern
Europe
11 1 Shanghai China East Asia
12 Beijing China East Asia
13 +5 San José Costa Rica Central
America
14 +2 Shenzhen China East Asia
15 1 Dalian China East Asia
16 +1 Ho Chi Minh
City
Vietnam Southeast
Asia
17 +3 Prague Czech
Republic
Eastern
Europe
18 5 São Paulo Brazil South
America
19 +9 Kuala Lumpur Malaysia Southeast
Asia
20 1 Colombo Sri Lanka South Asia
21 +1 Santiago Chile South
America
22 +4 Johannesburg South Africa Middle East
and Africa
23 2 Hanoi Vietnam Southeast
Asia
24 9 Buenos Aires Argentina South
America
25 1 Chandigarh India South Asia
26 1 Kolkata India South Asia
27 4 Curitiba Brazil South
America
28 1 Budapest Hungary Eastern
Europe
29 Coimbatore India South Asia
30 +1 Brno Czech
Republic
Eastern
Europe
31 +4 Singapore Singapore Southeast
Asia
32 +1 St.
Petersburg
Russia Eastern
Europe
33 1 Toronto Canada North
America
34 +2 Chengdu China East Asia
35 1 Guangzhou
(Canton)
China East Asia
36 +2 Warsaw Poland Eastern
Europe
37 +6 Montevideo Uruguay South
America
38 8 Rio de
Janeiro
Brazil South
America
39 2 Jaipur India South Asia
40 1 Mexico City Mexico North
America
41 1 Belfast U.K. Western
Europe
42 1 Monterrey Mexico North
America
43 1 Brasília Brazil South
America
44 Bucharest Romania Eastern
Europe
45 +3 Accra Ghana Middle East
and Africa
46 1 Tianjin China East Asia
47 +3 Bratislava Slovakia Eastern
Europe
48 1 Guadalajara Mexico North
America
49 +6 Bogotá Colombia South
America
50 +1 Sofia Bulgaria Eastern
Europe
51 +1 Tallinn Estonia Eastern
Europe
52 +2 Ljubljana Slovenia Eastern
Europe
53 +7 Medellin Colombia South
America
54 1 Bhubaneswar India South Asia
55 +1 Kyiv Ukraine Eastern
Europe
56 10 Moscow Russia Eastern
Europe
57 Casablanca(Dar-el-Beida) Morocco Middle East
and Africa
58 9 Cairo Egypt Middle East
and Africa
59 San Juan Puerto Rico North
America
60 2 Halifax Canada North
America
61 +1 Jakarta Indonesia Southeast
Asia
62 +3 Nizhniy
Novgorod
Russia Eastern
Europe
63 +1 Lima Peru South
America
64 3 Cork Ireland Western
Europe
65 2 Glasgow City U.K. Western
Europe
66 Thiruvananthapuram India South Asia
67 Xi’an China East Asia
68 +3 Cape Town South Africa Middle East
and Africa
69 1 Ahmedabad India South Asia
70 1 Davao City Philippines Southeast
Asia
71 +1 Córdoba Argentina South
America
72 +2 San Antonio,
Texas
U.S.A. North
America
73 +4 Penang Malaysia Southeast
Asia
74 4 Istanbul Turkey Middle East
and Africa
75 +3 Wroclaw Poland Eastern
Europe
76 Taipei Taiwan East Asia
77 4 Alexandria Egypt Middle East
and Africa
78 3 Recife Brazil South
America
79 +1 Birmingham,
Alabama
U.S.A. North
America
80 +5 Bucaramanga Colombia South
America
81 St. Louis,
Missouri
U.S.A. North
America
82 3 Leeds(Yorkshire & Humber) U.K. Western
Europe
83 +4 Bangkok Thailand Southeast
Asia
84 +2 Santa Rosa, Laguna(or Metro Laguna) Philippines Southeast
Asia
85 3 Valparaíso Chile South
America
86 3 Seoul South Korea East Asia
87 3 Perth Australia Australian
88 +1 Port Louis Mauritius Middle East
and Africa
89 +2 Lviv Ukraine Eastern
Europe
90 2 Asunción Paraguay South
America
91 1 Campinas Brazil South
America
92 1 Novosibirsk Russia Eastern
Europe
93 1 Iloilo City Philippines Southeast
Asia
94 Bacolod City Philippines Southeast
Asia
95 Managua Nicaragua Central
America
96 Guatemala
City
Guatemala Central
America
97 Nairobi Kenya Middle East
and Africa
98 Cali Colombia South
America
99 Baguio City Philippines Southeast
Asia
100 Zagreb Croatia Eastern
Europe

Other South American Cities also dropped in the List. Among them are the cities São Paulo and Rio de Janeiro in Brazil due to labor problems and ancillary costs. Buenos Aires in Argentina has also shown a decrease in the rankings.

Moscow City in Russia has also fallen in the list due to the high costs in setting up in the country.

This year, the Philippine Cities have held their place in the rankings – Manila and Cebu while Bacolod City and Iloilo City in Western Visayas and Baguio City in the Cordillera Region joined the list. With 8,000 FTEs, Bacolod City is already home to BPO companies  such  as  Convergys,  Teletech,  Teleperformance,  Transcom, and Pan Asiatic Solutions. Meanwhile, Baguio City has established service providers such as IHG, Aegis, and Sitel (already has three sites in the City).

Top Call Center Outsourcing Companies in the Philippines

Top Call Center Outsourcing Companies in the Philippines

Report by Tholons.

Tholons is a leading full-service Strategic Advisory firm for Global Outsourcing and Investments.

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Author: Archian

An Architect, Blogger and Strategic Thinker

One thought on “The Top 100 Outsourcing Cities in 2013

  1. That’s a good one. Nice to see many Indian Cities in the list and that makes India an outsourcing hub. Thanks again for sharing the information.

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